AI finds the records. Nia agrees what the shop can offer.
Button & Bolt
Nia needs to decide what the shop can offer a customer.
Imran and his adult daughter Nia run a clothing shop with a small team. A customer asks to return an altered jacket outside the usual policy.
This is a fictional business.
The situation
The order record shows what was sold. It does not settle what the customer was promised at the fitting.
What AI does
AI finds the order, return policy and fitting notes. The notes do not establish whether a refund was offered, so it asks Nia for a decision.
What the fitting colleague adds
The colleague remembers promising an adjustment, not a refund. Nia wants to check that account with the customer.
What the person decides
Nia decides to speak to the customer and offer an inspection. She keeps the authority to approve a remedy. No money moves without a named person approving it.
What happens next
The team records what is agreed after the conversation, and the customer chooses whether to bring the jacket in.
Which exceptions should always come back to a person?
If AI answered routine service enquiries, how much more time could the team spend resolving the problems that need a conversation?